Frequently asked questions

About designing process

  • Which types of image can I upload ?

    Netstyler design tool supports files in JPEG or PNG formats. For best result, make sure your pictures have a good resolution (at least 150ppi) and do not enlarge too much not to lose quality.

  • How similar to what I designed online will my bag look?

    We make sure your design looks just like you imagined/saw it and guarantee that you bag will be 99% similar to your online creation.

  • Online design tools are too restrictive to me. How can I go further in the designing process ?

    You can download Netstyler bag patterns here</> and start designing them with the graphics editing software of your choice.

About my order

  • Which method of payment can I use ?

    For international orders, we accept payment by Payapl, wire transfer and credit card. Please, note that for wire transfer, your order will only be proceeded when payment is received and confirmed by our team.

  • How do I track my order ?

    You can check your order status from your account on Netstyler.com. Should you have any question about it, do not hesitate to contact us !

  • How long does it take for my bag to be produced ?

    For the moment, we need three to four weeks.

  • Can I modify/cancel my order ?

    As long as production process has not started yet, you can modify or cancel your order anytime. Just give us a call or send us an email.

  • Can I return my bag if I do not like it ?

    Your order is specially made for you. However, if you do not feel completely satisfied of it, you can return it within fourteen days of the day of receipt. We will make sure you will be refunded within thirty days. As for bulk orders, we recommend you to make a sample first before placing your bulk order

  • My bag is flawed. How can I do ?

    Each order is carefully controlled by our team members. Should there be any problem with the quality of the bag you received, do not hesitate to send us an email to let us know. We will make sure your bag will be quickly replaced.

  • Can I place a bulk order ?

    Of course ! Contact us to get a quote. Note that designs can all be different !Contact Us !

About our products

  • What's a « reload » ?

    You will find all explainations here.

  • Which material do you use ?

    All our bags are currently made out of 900D polyester and lined with polycotton.

  • Which printing technique do you use?

    Bags are maily digitally printed which means your artwork is directly printed on the fabric. Yet, we might sometimes use screen printing with heat transfer according to your design.

  • How do I care for my bag ?

    Machine wash in cold or warm water using the gentle cycle.

  • Can you offer more shapes of bags ? Will you use other materials or colors?

    Yes, we will. Just give us a little of time to grow and suprise you.

About shipping

  • When will I receive my order?

    We need three to four weeks to produce your order. Once your bag is ready, you will receive within two days (France only). For more information, see Colissimo.fr

  • How do you ship my order ?

    All orders in Europe are shipped by France Colissimo. For international orders, please contact us.

  • I live just around the corner. Can I come and pick it up directly in your office ?

    Sure ! Come over ! Before placing your order, contact us to get a code for free shipping. We will send you an email when your order is ready.

Others

  • We have our own independent project. Can you make bag samples for us ?

    Our sample studio exists thanks to all the projects we have partnered with. Contact us, tell us more and let's see what we can do !

  • What about other forms of partnership (blog articles, contests, co-branding...)?

    Sure ! Just Contact Us.